Choosing a server manager: Why opt for Ex2?
It's crucial to entrust the management of your servers to qualified professionals. Ex2, with over ten years of experience in hosting and computer and web IT management, is a solid choice.
The challenge of server management
A server is the pillar of a company's IT system, managing and storing essential data. It's therefore vital to maintain its performance and security at the optimal level. Many companies find that outsourcing this task via external server management is the best option.
Ex2’s server management services
Ex2 handles all the operations necessary for the smooth running of servers, including optimizing, updating, and securing infrastructures. Our services can be carried out remotely or on-site, depending on the client's infrastructure.
Ex2’s tailor-made offers
We design our services in line with each client's technical, functional, and budgetary specifics, while guaranteeing high server availability. Our expertise extends to various sectors, allowing us to meet a wide range of needs.
Our hosting solutions
Ex2 offers shared or dedicated hosting tailored to your needs, with infrastructure based in France ensuring optimal connectivity and enhanced security. We also offer full technical support services available 7 days a week, advanced email management and backup tools and multimedia content.
Benefit from the reliability and adaptability of Ex2's server management services properly tailored to the needs of your business, all with a transparent pricing structure for efficient expenditure control.
Assistance available 365 days a year, 24h/24
On-call IT support contracts provide continuous technical support to guarantee uninterrupted operability.
Maximum availability and responsiveness (24/7 all year)
With our on-call server management, your IT resources benefit from optimal availability. The network architecture is constantly monitored, and any modification or incident is immediately reported. Failures are quickly detected and resolved, with corrective interventions to ensure security and continuous functionality.
Personalized follow-up in server management with on-call service
As part of our on-call server management, specialized engineers and technicians are available. This personalized follow-up includes regular meetings to discuss possible improvements and anticipate future needs, thereby ensuring high availability and enlightened budget management.
Preventive maintenance facilitated by on-call server management
Continuous accessibility to a dedicated contact makes it possible to detect and anticipate possible failures, thanks to targeted preventive maintenance, ensuring the longevity of your IT environment. It also avoids unplanned server shutdowns and thus lost productivity.
Operational Conditions and Data Security
Our server management services include priority support for your critical applications and sensitive data, ensuring high availability necessary for your IT systems and business applications. We regularly update your systems and maintain your security devices such as firewalls, antivirus, anti-rootkit, VPN, and other intrusion prevention measures. We also run disaster simulations to verify the robustness of your backup and restore systems.
Certified Technicians
With more than 10 years of experience, our technicians have refined their knowledge through various certification programs. We are the most certified French-speaking company by cPanel and Plesk, among others. We are also proud to be advanced OVH partners, advanced AWS partners, certified Google Cloud partners and Microsoft Azure partners.
Continuous Updates
Cybersecurity doesn't take vacations. Depending on your server management plan, we offer cutting-edge tools and updates 365 days a year. We even offer the possibility to update the server kernel without rebooting, so as not to impact your applications during crucial moments.
Internal Backups
Internal backups are backups automatically scheduled to run daily, backing up files and databases. These backups are stored in the internal disk space of the server. The retention period therefore is influenced by your server's disk usage. By default, we keep two backups, but if you are using more than 50% of your server's hard disk, it is possible that internal retention will no longer be possible.
External Backups
External backups are also scheduled to run daily, backing up files and databases. These backups are stored on a dedicated external cloud storage space outside of the server. The retention period is not influenced by the disk usage of your server. However, a minimum of 10% of the disk space should be set aside to be used as a buffer during the execution of backups and the sending to external storage.
GDPR Conformity of External Backups
All our external backups are kept in servers compliant with current legislation, such as GDPR for Europeans and the PIPEDA law for Canadians.
Backup Encryption
All our backup systems can perform encrypted backups. This forces the use of a master key and prevents direct access to data, thus adding an additional layer of security. Some legislations require this.
Backup Reinstallation by a Technician
Our technicians are available 365 days a year for the reinstallation of your backups. If you use a control panel such as cPanel or Plesk, you will be able to reinstall these backups, whether they are internal or external, on your own.
Guaranteed Recovery Time
Recovery time corresponds to the time needed to restore the infrastructure after a failure or incident. As part of our server management services, we are committed to minimizing this recovery time by responding quickly and efficiently to all incidents. Our technicians are available 24/7 to ensure that any problem is solved as quickly as possible. The specific guaranteed recovery time may depend on the chosen server management plan.
Guaranteed Uptime
All of our server management services offer a 99.99% uptime guarantee calculated on an annual basis. This means that we commit to keeping your systems running almost continuously, thus minimizing downtime and disruption for your business. However, it's important to note that our services are tied to your providers' uptime guarantees. For example, if your service provider guarantees 99% uptime, then our guarantee will be limited by their uptime.
Guaranteed Emergency Interventions
Our service level guarantees an emergency intervention in case of major problems affecting the normal operation of your IT infrastructure. The aim of this type of intervention is to resolve any urgent incident or problem that could have a significant impact on the availability or performance of your services. Thanks to our team available 24 hours a day, 7 days a week, we are able to react quickly and minimize downtime. Specific details regarding the response time for emergency interventions can vary depending on the management contract you have chosen.
Responsibility and Transparency
Beyond minimal downtimes and recovery time, our server management services include a commitment to transparency and responsibility. We commit to keeping you informed in real time about the status of your infrastructure, including possible incidents, their resolution, and measures taken to avoid future disruptions. This continuous communication ensures that you are always aware of the status of your IT services. We also take our responsibility very seriously, striving to meet our service level commitments, taking into consideration the uptime guarantees of your providers.
Continuous Improvement and Optimization
One of the major benefits of a server management service is the commitment to continuously improve and optimize your company's IT infrastructure. This includes keeping software and systems up to date, improving efficiency, optimizing resources to minimize costs, and conducting regular audits to identify and rectify potential problems. With this continuous improvement and optimization, you can be assured that your IT infrastructure is always performing, up to date, and tailored to your needs. This also contributes to overall security, availability, and responsiveness of your systems.
Cost Control
By outsourcing the management of your IT infrastructure, you avoid shouldering significant expenses in hardware, software, and specialized personnel. In addition, a professional server management service is able to optimize the use of resources, leading to increased efficiency and more savings. With clear and transparent billing, you can easily forecast and control your IT spending. In the long run, such a service allows businesses to realize substantial savings while benefiting from a high-quality service. Therefore, cost control through server management is a major added value for your business.
