13 years in, here’s why people stay with Ex2
A person answers around the clock, servers run on renewable energy, and what a project needs is in the price. Every claim on this page comes with something you can check.
Years of hosting
Founded in Quebec City in 2013 and hosting websites ever since.
Countries with servers
Canada, France and the United States: host close to your visitors and choose the jurisdiction that fits your data.
Support, 365 days a year
Engineers answering in French and English — Spanish and Hindi too.
Money-back guarantee
On every hosting plan. Not convinced? Refunded, no hidden conditions.
Why go big when small serves you better?
GoDaddy, Hostinger and the other giants host millions of sites. We host far fewer — and that is the point. For the same price or less, you get the same features or more, plus something they can’t scale: a person who picks up, knows the servers your site runs on, and stays on the problem until it’s solved.
We have been doing this from Quebec City since 2013. Small enough to care, big enough to run data centres on two continents.
| At the giants | At Ex2 | |
|---|---|---|
| Who answers | A chatbot, then a queue | A person, usually within minutes, 24/7 |
| Who you deal with | A brand with millions of accounts | A Quebec City team that knows its servers by name |
| What the price buys | A low first year, extras at checkout | The same price or less — SSL, email, backups and migration in the plan |
| The footprint | Rarely mentioned | Renewable-powered data centres, a tree and a solar lamp per yearly plan |
Great support is the feature you’ll use most
A person answers — not a robot
Your ticket lands with someone who runs servers for a living — no bot, no flowchart read back to you. Ask in French or English; Spanish and Hindi work too.
24 hours a day, 365 days a year
Sunday at 11:40 PM counts as a working hour here. So do holidays. Nothing waits until Monday, because your visitors don’t.
Live chat with a human, right now
The chat icon at the bottom right reaches the same team — a real person, no queue bot in between.
Uptime, last 30 days
Live network status- Firewall
- Anti-DDoS
- Antivirus
- Automatic updates
- Free SSL
- Two-factor login
- Daily offsite backups
Secure by default, backed up every day
Protection on every plan
Firewall, anti-DDoS, antivirus, automatic updates, two-factor authentication and free SSL certificates — switched on, not sold as extras.
Daily external backups
Automatic copies kept off the server, so a bad day is a restore, not a rebuild.
Monitored around the clock
Continuous monitoring keeps uptime above 99.9% — and when something does break, it’s seen before you notice.
Everything your project needs is in the price
Included, not upsold
SSL, email accounts, daily backups, anti-DDoS and migration are in the plan — not waiting in the checkout as paid extras. Price changes are announced in advance.
Free domain the first year
With annual or longer plans, the domain name comes free for year one.
30-day money-back guarantee
Try it for a month. Not convinced? Refunded, with no hidden conditions.
What a starting plan includes
Green shared hosting- SSL certificateIncluded
- Email accountsIncluded
- Daily offsite backupsIncluded
- Firewall and anti-DDoSIncluded
- Free website migrationIncluded
- Bilingual human support, 24/7Included
A site online, a gesture for the planet.
100% renewable energy
Both data centres behind our shared hosting ran on 100% renewable energy over the last reported year, and water cooling keeps their energy overhead well below the industry average.
1 tree and 1 lamp per yearly plan
A tree planted with Tree Canada and a solar lamp given via SolarAid, for every yearly plan.
1% of revenue, audited
As a 1% for the Planet member, our giving is certified every year and the projects are listed publicly.
WordPress is the thing we know best
Trained specialists
From design to SEO to advanced features, the people answering your tickets run WordPress every day.
Premium extensions included
A selection of premium extensions for performance, security and flexibility — at no extra cost.
A knowledge base that’s kept current
Guides written and updated by the same team that answers your questions.
Ex2 against the clock
In comparative tests run with the independent tool GTmetrix, Ex2 loaded faster than its main competitors. Same site, same locations, same day — here is how it was measured.
- Site tested
- Fresh, blank WordPress install
- Test locations
- London and Vancouver
- Servers tested
- France
- Tool
- GTmetrix (gtmetrix.com)
- Date
- June 2026
| From London | From Vancouver | |
|---|---|---|
| Ex2 | 244 ms | 1,052 ms |
| Ionos | 484 ms | 1,331 ms |
| OVH | 790 ms | 1,794 ms |
| O2switch | 1,724 ms | 2,542 ms |
Audited by others, not just by us
Standards our infrastructure and partners are certified against. Some certificates are held in our partners’ names — ask us for the details.
ISO 27001 / 27017 / 27018
Information security management for cloud services (ISO/IEC 27001:2013).
ISO 27701
Privacy information management for the processing of personal data (ISO/IEC 27701:2019).
GDPR
Compliance with Regulation (EU) 2016/679, the General Data Protection Regulation.
SOC 1, 2, 3
AICPA SSAE 16 / ISAE 3402 Type II financial reporting controls.
HDS
French Digital Health Agency (ANS) certification for hosting health data.
EU health data
Hosting of health data for French, English, Italian, German and Polish citizens.
Built on technology we trust
We don’t roll our own where proven tools exist. Official cPanel partner, with LiteSpeed, CloudLinux and Cloudflare doing the heavy lifting underneath.
- OVHcloud
- Scaleway
- CyberPanel
- JetBackup
- Imunify360
- WebPros
- DigiCert
- Sectigo
- Ubuntu
- Moodle
- Better Business Bureau
Don’t take our word for it
Hundreds of reviews on Google and Trustpilot, ten years running. Here are three; the rest are a click away.
“The service is flawless. As a pro photographer I need a fast, reliable site — and that’s exactly what I get. Tech support is accessible and very responsive.”
“I’ve built sites for SMBs for 15 years. Since trying Ex2 I moved everything over. A ticket on Sunday at 11:40 PM and 10 minutes later I have my answer.”
“I’ve used Ex2 for years. The breadth of applications is excellent, value for money very competitive, and support is available 24/7.”
Asked before signing up
The short answers. Anything else, support is awake.
Where are your servers located?
In Canada, France and the United States, with technicians around the globe. Host close to your visitors for faster loading, and pick the jurisdiction you need — including for data under European or Canadian rules.
What makes Ex2 a green host?
Data centres on 100% renewable energy, a tree and a solar lamp for every yearly plan, and 1% of revenue to environmental nonprofits through 1% for the Planet. The details, and where to check them, are on the Why green hosting page.
Do you offer a money-back guarantee?
Yes — 30 days on every hosting plan. Not convinced? You get your money back, with no hidden conditions.
Is migrating my existing website free?
Yes. Files, databases and email — our technicians move everything, without interruption, so you can stay on your business.
Is support available in French?
Yes. French and English, 24/7, 365 days a year, by chat and by ticket. Spanish and Hindi are available too.
How is my data protected?
SSL certificates, daily external backups, a secured infrastructure and compliance with the strictest regulations, including EU health-data hosting. If something goes wrong, the backups make for a fast restore.
Ready to join Ex2?
Free migration, a free domain name the first year and a 30-day money-back guarantee.