Support
How can we help?
Live chat
Fastest for anything urgent. 24/7 · median first reply under 10 minStart a chatOpen a ticket
Best for anything with details, screenshots or logs. Read 24/7/365 · reply by emailContact usKnowledge base
Step-by-step articles for every service, for beginners and experts. help.ex2.comBrowse articlesNetwork status
Live state of every server before you write in. Updated continuouslyCheck statusBrowse by topic
Common questions per service, each with its guide in the help centre.
- Set up email on iPhone or Android (in French)
- Set up email in Outlook
- Fix emails going to spam
Security & backups
Billing & account
Other resources
Client areaServices, invoices, domains, tickets TutorialsWeb design, WordPress and SEO guides (in French) Free website migrationRequest a move from your current host Email migration & IMAP syncCopy a mailbox to Ex2 Hire a developerChanges or builds beyond support Report abuseIllegal or copyrighted content on a hosted site
Before you write in
Hours, languages, what support covers.
When is support available?
24 hours a day, 365 days a year, by chat and by ticket.
In which languages?
French and English. Spanish and Hindi are available too.
What should I include in a ticket?
The domain or service concerned, what you expected, what happened instead, and when it started. Screenshots and error messages help.
Does support change my website for me?
Support covers hosting, email, DNS and server issues. Design and development work goes through Hire a developer.
Do I need an account to use the chat?
No. Pre-sales questions are welcome.
Didn’t find it?
Someone is available right now, in French or English.
