Your WordPress, managed by experts
Our technicians monitor, update, back up and secure your site, and a developer makes your small changes every month. You keep writing, selling and running your business.
- 24/7 uptime monitoring, a technician alerted on any outage
- Weekly updates, applied and checked by a technician
- Daily backups, kept 14 or 30 days
- A developer every month, 30 minutes or 1 hour
Two plans, one team behind your site
Both cover monitoring, updates, backups and support. Gold adds faster answers, a direct line, twice the developer time and premium licences.
Managed WordPress Silver
The essentials for a managed, secure site
$59.99Save 17%
On a 12-month contract
For a site that does not change much: a brochure site, a company blog, an institutional site.
Enhanced security
- 24/7 uptime monitoring
- Weekly updates of WordPress, themes and plugins, by a technician
- Fixes if an update breaks something
- Daily backups, kept 14 days
- WordPress hardening: permissions, risky features switched off
- Monarx web application firewall
Priority support
- Priority tickets, answered within 4 business hours
- Phone support during business hours (Eastern Canada)
Performance
- Initial tuning: cache, database, server settings
- Initial audit of load times and resources
Your developer
Up to 30 minutes a month for:
- Visual or structural changes
- New content, blocks or sections
- Small features and fixes
Managed WordPress Gold
RecommendedComplete management, premium licences included
$89.99Save 11%
On a 12-month contract
For a site that moves: an online shop, a busy site, a business that publishes often.
Enhanced security
- 24/7 uptime monitoring
- Weekly updates of WordPress, themes and plugins, by a technician
- Fixes if an update breaks something
- Daily backups, kept 30 days
- WordPress hardening: permissions, risky features switched off
- Monarx web application firewall
Priority support
- Priority tickets, answered within 2 business hours
- Direct line on Slack or WhatsApp with level 2 and 3 technicians
- Phone support during business hours (Eastern Canada)
Performance
- Ongoing tuning: cache, database, server settings
- Regular checks of load times and resources
- Issues fixed after every update, before you notice them
Your developer
Up to 1 hour a month for:
- Visual or structural changes
- New content, blocks or sections
- Small features and fixes
Premium licences included
- Divi, the visual builder
- Divi AI
- Elementor Pro
- Astra Pro
- No commitment on monthly plans
- Switch between Silver and Gold at any time
- Your site can stay where it is hosted
Prices in dollars, before tax. The annual price applies to a 12-month contract; monthly plans can be cancelled with 30 days' notice.
What our technicians do, week after week
The routine that keeps a WordPress site fast, secure and up to date, done for you.
Which plan should you choose?
Both plans cover the essentials of security, updates and backups. Here is what sets them apart.
A good fit if your WordPress site does not change much: a brochure site, a company blog or an institutional site with occasional content updates. You get professional security and support without paying for services you will not use.
Built for busier sites: online shops, high-traffic sites, businesses that publish regularly. Near real-time support on Slack or WhatsApp, double the developer time and the included licences (Divi, Elementor Pro, Astra Pro) make it pay for itself as soon as you would otherwise buy one or two of these tools.
Still not sure? Our team can look at your site and recommend the plan that fits, with no commitment. Ask our team
Why a WordPress site needs looking after
WordPress is powerful and flexible, as long as it is maintained. Here is why.
WordPress, hackers' top target
It is not just a feeling: the threats aimed at WordPress keep growing, and fast.
Every year, more security vulnerabilities (CVEs) are published for the WordPress ecosystem, driven by the sheer number of third-party plugins and themes. In most cases the core is not the problem: it is a plugin or theme that is poorly maintained, abandoned by its author, or simply left out of the update routine.
Popular plugins have also been compromised at the source, sometimes through an update tampered with after a change of owner or a hacked developer account. Applying updates is not enough: you need to know what to watch, and react fast.
That is our team's ongoing job: following security advisories and published CVEs, checking updates before applying them, a firewall blocking known exploits, and a quick response if a plugin starts behaving oddly.
The more active plugins a site has, the larger its attack surface. Our job is to keep that surface under control, continuously.
A developer who knows your site
Asking an agency or a freelancer for every small change means quotes, back-and-forth and minimum billing, so the change waits. With Ex2, a developer who already knows your theme and plugins is part of the plan: a text, a section, a display fix, a plugin setting, within your monthly time.
- No quote for a five-minute change
- No need to re-explain your setup each time
- The small improvements get done, month after month
What our customers say
Rated 5.0 out of 5 on Google from 272 reviews. Read them for yourself.
“The service is flawless. As a pro photographer I need a fast, reliable site — and that’s exactly what I get. Tech support is accessible and very responsive.”
“I’ve built sites for SMBs for 15 years. Since trying Ex2 I moved everything over. A ticket on Sunday at 11:40 PM and 10 minutes later I have my answer.”
“I’ve used Ex2 for years. The breadth of applications is excellent, value for money very competitive, and support is available 24/7.”
Technicians who answer, fast
2–4 h
guaranteed first response, during business hours
Priority tickets on both plans; Slack or WhatsApp on Gold.
Priority tickets
Your requests go to the front of our technical team's queue, with a first answer within 4 business hours on Silver and 2 on Gold.
By phone
A technician is reachable by phone during business hours, Eastern Canada time, for urgent requests.
Slack or WhatsApp on Gold
A dedicated channel gives you direct access to our level 2 and 3 technicians, for quick exchanges and complex cases.
And 24/7 for the hosting
If your site is hosted at Ex2, our regular 24/7 hosting support stays available on top.
Four layers around your site
Monitored, updated, backed up and filtered: the service covers the four things that get WordPress sites hacked or taken down.
- 01
Daily backups
A full copy of files and database every day, kept 14 or 30 days. Any version can be restored.
- 02
Monarx firewall
Malicious traffic is filtered before it reaches your site: intrusion attempts, injections and bad bots are blocked.
- 03
Hardening and updates
Proven security settings inside WordPress, and updates applied every week by a technician, then checked.
- 04
Uptime monitoring
Automated checks around the clock. On any outage, a technician is alerted and steps in.
Need something a little different?
The managed service sits on top of a site. These are the hosting plans it goes with.
Your questions, our answers
What is the difference between Silver and Gold?
Gold answers tickets within 2 business hours instead of 4, adds a dedicated Slack or WhatsApp channel, doubles the monthly developer time (1 hour instead of 30 minutes), keeps backups 30 days instead of 14, and includes the Divi, Divi AI, Elementor Pro and Astra Pro licences.
Is this a hosting plan?
No. Managed WordPress is an option added on top of an existing site: monitoring, updates, backups, security, support and developer time. For a place to host the site, see our WordPress hosting.
Does my site have to be hosted at Ex2?
No. We can take over the management of an existing WordPress site wherever it is hosted, or of a new site you build with us.
Can I change plans later?
Yes. You can move from Silver to Gold, or the other way, at any time by contacting our team.
What happens if my site is hacked or goes down?
Our technicians step in to diagnose and fix the problem as part of your plan, restoring a recent backup if needed.
Can the developer time be used for a full redesign?
The included time (30 minutes or 1 hour a month) is meant for ongoing adjustments and small improvements. For a full redesign, we put together a separate quote.
Why are WordPress's automatic updates not enough?
WordPress can apply some updates on its own, but a theme or plugin update can break a feature on your site without warning. Our technicians apply updates by hand, check the site afterwards and fix conflicts before they affect your visitors.
How is the service billed?
Monthly, with no commitment and 30 days' notice to cancel, or on a 12-month contract at the lower annual price. Prices are in dollars, before tax.
How do I get started?
Contact our team with your site address. We look at it, recommend a plan and take over the management from there.
Ready to hand off your WordPress site?
Talk to our team to choose the plan that fits your site.