Server management by certified technicians

The challenge of server management

A server is the pillar of a company's IT system, managing and storing essential data. It is therefore vital to keep its performance and security at the optimal level. Many companies find that outsourcing this task to an external server management service is the best option.

Ex2's server management services

Ex2 handles all the operations necessary for the smooth running of servers, including optimising, updating and securing infrastructures. Our services can be carried out remotely or on site, depending on the client's infrastructure.

Tailor-made offers

We design our services around each client's technical, functional and budgetary specifics, while guaranteeing high server availability. Our expertise extends to various sectors, allowing us to meet a wide range of needs, all with a transparent pricing structure for efficient cost control.

Assistance 365 days a year, 24 hours a day

On-call IT support contracts provide continuous technical support to guarantee uninterrupted operation. The network architecture is constantly monitored, and any modification or incident is immediately reported. Failures are quickly detected and resolved, with corrective interventions to ensure security and continuous functionality.

Personalised follow-up

Specialised engineers and technicians are available. This personalised follow-up includes regular meetings to discuss possible improvements and anticipate future needs, ensuring high availability and enlightened budget management.

Preventive maintenance

Continuous access to a dedicated contact makes it possible to detect and anticipate failures through targeted preventive maintenance, ensuring the longevity of your IT environment and avoiding unplanned server shutdowns.

Operational conditions and data security

Our services include priority support for your critical applications and sensitive data. We regularly update your systems and maintain your security devices such as firewalls, antivirus, anti-rootkit, VPN and other intrusion prevention measures. We also run disaster simulations to verify the robustness of your backup and restore systems.

Certified technicians

With more than 10 years of experience, our technicians have refined their knowledge through various certification programmes. We are the most certified French-speaking company by cPanel and Plesk, among others, and an advanced OVH partner, an advanced AWS partner, a certified Google Cloud partner and a Microsoft Azure partner.

Continuous updates

Cybersecurity does not take holidays. Depending on your plan, we offer cutting-edge tools and updates 365 days a year, including kernel updates without rebooting, so your applications are not affected at crucial moments.

Internal backups

Internal backups run automatically every day and cover files and databases. They are stored in the server's own disk space, so the retention depends on your disk usage: by default we keep two backups, but if you use more than 50 % of the server's disk, internal retention may no longer be possible.

External backups

External backups also run daily and are stored on a dedicated external cloud storage space, outside the server. Retention does not depend on your disk usage, but a minimum of 10 % of the disk space must be kept free as a buffer while backups run and are sent externally.

Compliance and encryption

All external backups are kept on servers compliant with current legislation, such as the GDPR for Europeans and PIPEDA for Canadians. All our backup systems can perform encrypted backups, which forces the use of a master key and prevents direct access to the data.

Restoration by a technician

Our technicians are available 365 days a year to restore your backups. With a control panel such as cPanel or Plesk, you can also restore internal or external backups yourself.

Guaranteed recovery time

Recovery time is the time needed to restore the infrastructure after a failure or incident. We commit to minimising it by responding quickly and efficiently to every incident, with technicians available 24/7. The specific guaranteed recovery time depends on the chosen plan.

Guaranteed uptime

All our server management services offer a 99.99 % uptime guarantee calculated on an annual basis. Our services are tied to your providers' own guarantees: if your provider guarantees 99 % uptime, our guarantee is limited by theirs.

Guaranteed emergency interventions

Our service level guarantees an emergency intervention in case of major problems affecting the normal operation of your infrastructure. The response time for emergency interventions depends on the plan you have chosen.

Responsibility and transparency

We keep you informed in real time about the status of your infrastructure, including incidents, their resolution and the measures taken to avoid future disruptions.

Continuous improvement and optimisation

Server management includes a commitment to continuously improve and optimise your infrastructure: keeping software and systems up to date, improving efficiency, optimising resources to minimise costs and conducting regular audits to identify and fix potential problems.

Cost control

By outsourcing the management of your infrastructure, you avoid significant expenses in hardware, software and specialised personnel. With clear and transparent billing, you can easily forecast and control your IT spending while benefiting from a high-quality service.